Customer Service Center

Here at Brentwood Mills we want nothing short of your and the gift recipients' total satisfaction.  Some have suggested that we're obsessive about quality, details and delivering great value. Well, we take that as a compliment and pride ourselves on being second to none when it comes to our products and services (see some testimonials below). We value your business and want you to return, so we encourage your feedback - whether its good or bad - for that's the only way we'll ever  know if we're doing our job well.

For questions regarding:

	Ordering or general questions about products and services, please contact us.
	Custom  logo orders and special requirements, please see Custom Imprints
	Special high precision laser marking & cutting, placards, signs and other services for OEM & Awards Dealers, please see Special-Commercial Laser Services
	General questions such as how to operate or maintain an item, please see our FAQ's
	Our Commercial Terms e.g. credit, returns, etc- please see below
	Drop Ship service
	How to locate one of our independent sales reps or a store near you, please contact us.
	Privacy - see our Privacy Policy
	Any other matters, please contact us directly.
	Use of this Site, please refer to our Site Terms

Thanks again for your interest in Brentwood Mills products. We hope your experience with our web site and our products is excellent and look forward to serving you!

 

FAQ

1. How do I fill & operate the pepper mills: Simply fill the pepper mill from the top by removing the finial nut and one-piece crank top. After the mill has been filled and the top and finial nut replaced, the grinding mechanism may be adjusted to provide a very fine to very course grind by either loosening or tightening the finial nut. To operate turn the crank top clockwise only. DO NOT TURN  IT BACK & FORTH! Loose Grinds can be dislodged from the grinding mechanism with a sharp shake. Always ensure that there are peppercorns in the mill when when its being used, to prevent damage to the grinding mechanism

2. How do I clean and care for the wooden items: Wood is sensitive to extreme temperatures, humidity, dryness and food deposits. Every item we make is protected by a finish that's appropriate to its use. Food and debris should be wiped regularly from the items with a damp cloth. Mild soap may be used. But wooden items should NEVER BE IMMERSED  OR  LEFT  IN  STANDING  WATER  or  COME  CLOSE  TO  FLAMES OR HOT SURFACES. Doing so invalidates any warranties. Boards and Lazy Susans should be periodically rubbed with mineral oil to protect and rejuvenate the wood (do not use vegetable oil as some suggest because it can turn rancid. With proper, simple care, each item will provide a lifetime of enjoyable dining)

3. How do I clean the Crystal Cloths? The Crystal Cloths will wash hundreds of times with mild soapy water, but NEVER use bleach or fabric softener, and DO NOT use a hot iron

 

 

TERMS  &  CONDITIONS

 

Credit: We accept VISA & Master card, prepayment & COD. Credit may be extended to qualified commercial customers  upon receipt of acceptable credit information & references.

Shipping & Freight: Most orders ship within 3-5 workdays from when we receive the order. All shipments are FOB our plant and go via UPS ground service unless otherwise agreed in advance in writing. 

 Drop Shipping: $4.50 per address plus actual freight.

Sales Taxes: We are obligated to collect sales tax from Texas based customers if we don't receive proof of exemption from the State Franchise Tax Board

Returns & Claims: Brentwood Mills products are fully guaranteed, and we will repair or replace any products which are not performing up to satisfaction without charge. To avoid delay or confusion, please be sure to include the order number & date, product description and reason for return. Returns for other than defects, must be pre-approved by Brentwood Mills and may be subject to a restocking fee of 15%. Returns should be shipped prepaid UPS  ground or insured mail (so there is a tracer) to:

Brentwood Mills - Returns

2805 W Arkansas #303

Arlington, TX  76016

 

PRIVACY  POLICY
We do not share or use your personal information other than on an absolute need to know basis such as with UPS when we ship, or as required by applicable law. And we DO NOT share or sell your personal information to any third parties. We will periodically issue marketing emails and newsletters, or news releases and may include you on them unless otherwise requested. 

 

 

Testimonials

"thanks for the terrific service.  Our customers love the Pepper Mills . Some purchase them for almost every gift that they give throughout the year - holidays, birthdays, weddings, housewarmings, ..."  _{JB July 2008}

"I just had to call to thank you for shipping so quickly. I had been told that it would be at least a week to 10 days before it would ship, and here it is in less than 4 days. Now I can personally deliver it to my family in England  in time for the holidays. Thank you so much for making my holidays!"  _{DG Dec 2003} 

" I just want to thank you for ... replacing the grinding mechanism (after 18 years). As I mentioned, it has sentimental value to me - my father gave it to me as a gift. It works perfectly again! Thank you again, I appreciate it."  _{CL Mar 2001}